We understand that you may have questions about our products, ingredients, and manufacturing process, and we are here to provide you with the answers.

Our team is dedicated to ensuring that you have a seamless and enjoyable shopping experience, and we are committed to providing you with the highest level of customer service.

On this page, you will find answers to some of our most frequently asked questions, including information about our company philosophy, product ingredients, and animal testing policies. We have done our best to provide you with the information you need to make informed choices about the products you use on your skin.

General Questions

What is your company's philosophy?

We believe that nature holds the key to healthy and radiant skin, and that is why we use only highest-quality ingredients in our skincare products.

Our priorities are to source locally when possible, choose organic ingredients, and source responsibly to ensure the well-being of both our customers and the planet.

What are your products made of?

Our products are made with carefully selected, high-quality ingredients, including: Hemp Seed Oil, essential oils, and other botanicals.

We use only natural and organic ingredients that are free from harmful chemicals and have been carefully tested to ensure their safety and effectiveness.

Do you test your products on animals?

No, we do not test our products on animals. We are committed to using cruelty-free methods of product testing.

Where are you located?

We at Vox Populi Hemp Apothecary, located in Kitchener, Ontario, would like to acknowledge the land we occupy and the Indigenous peoples who have lived here for thousands of years. This land is the traditional territory of the Haudenosaunee Confederacy, the Anishinaabe, and the Neutral peoples, and we pay respect to their elders past, present, and future.

We recognize the ongoing impacts of colonization and the important role that Indigenous peoples have played and continue to play in shaping this land and its communities.

We are grateful for the opportunity to do business here and strive to build meaningful relationships with Indigenous peoples based on mutual understanding, respect, and reconciliation.

What makes your skincare products sustainable and ethical?

Our products are made with natural, organic ingredients and are packaged in zero-waste materials. We also ensure fair labor practices and transparency in our supply chain.

What does ethical manufacturing mean?

Ethical manufacturing refers to the production of goods in a way that is considered fair, just, and responsible, taking into account the well-being of workers, the impact on the environment, and the community.

To us, this means: following labor laws, paying fair wages, providing safe working conditions, minimizing waste and pollution, and treating all workers with dignity and respect.

Ethical manufacturing is an important aspect of sustainable and socially responsible business practices.

Is my personal and payment information secure?

Yes, we take the security of your personal and payment information very seriously and use industry-standard encryption and secure servers to protect it.

Are your products suitable for all skin types?

Our products are formulated to be suitable for most skin types, but we recommend checking the ingredients list and conducting a patch test before using our products.

What is your One Item, One Tree program?

For every retail item purchased, we plant a tree in Ghana and Brazil to help mitigate the damage caused by deforestation and support the preservation of these vital ecosystems.

Wholesale Questions

How do I purchase your products for my store?

Simply apply for a wholesale account on our website here. Once approved, you will be able to complete your wholesale purchase online.

How does pricing work in wholesale services?

Our wholesale pricing is 50% of our retail pricing. You will automatically see this pricing when you are logged into our website with your wholesale account.

Some products are priced by units, and some are priced by weight.

MQOs apply.

What is the minimum order requirement for wholesale customers?

The minimum order requirement in $500.

Our minimum order requirements are:

2kg - Items sold by weight

12 units - Lotion bars and scrubs

50 units - Bath bombs (types can be added in increments of 25)

Do you offer customization for wholesale products?

Yes, we offer scent customization for most of our products. MQO is 100 units/8kg.

We also offer contract manufacturing services for customers seeking custom formulations.

What is the lead time for wholesale orders?

Our current lead time is 3-4 weeks.

Updated February 5, 2023

Do you offer shipping for wholesale orders?

Yes, we offer worldwide shipping, and local delivery.

Can I order samples before placing a bulk order?

Yes, you can request samples before placing a bulk order. Our sales team will assist you in obtaining samples of the products you are interested in.

Contact us at: partners@vpha.ca

Can't find what you're looking for?

If you don't find the answer to your question here, please do not hesitate to contact us.

Our customer service team is available to assist you and answer any additional questions you may have.

Please email us at: hello@vpha.ca